Refund & Cancellation Policy

Cash-Out Option

While WishCoin purchases cannot be refunded, you have the option to cash out your WishCoins:

• Minimum Amount: 1,000 WishCoins
• Processing Fee: 5% of the total amount
• Holding Period: 30 days from purchase date
• Processing Time: 3-5 business days

Exceptions

Refunds may be issued in the following circumstances:

• Technical errors resulting in duplicate charges
• Failed transactions where WishCoins were not credited to your account
• Unauthorized transactions (subject to investigation)

To request a refund for technical issues, contact hello_wishwing@fidcent.com within 48 hours of the transaction.

Cancellation Window

You may cancel physical gift orders under the following conditions:

• Free Cancellation: Within 2 hours of order placement
• After 2 Hours: Cancellation subject to vendor approval and may incur a 10% fee
• After Dispatch: Orders cannot be cancelled once dispatched

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Report the issue within 24 hours of delivery
• Provide photographic evidence of the damage or error
• You will receive a full refund to your WishCoin wallet OR a replacement

Delivery Failures

If a gift cannot be delivered due to:

• Incorrect Address: No refund (customer error)
• Recipient Unavailable: Will attempt re-delivery; refund after 3 failed attempts
• Vendor/Courier Error: Automatic full refund to WishCoin wallet

Failed Transactions

If a top-up transaction fails:

• You will receive an automatic refund to your WishCoin wallet within 24 hours
• You will be notified via push notification and email
• No action required from your side

Wrong Phone Number

If you entered the wrong phone number:

• Unfortunately, we cannot reverse transactions once delivered
• Always double-check the phone number before confirming
• The app will show a confirmation screen before processing

Cancellation Policy

• Free Cancellation: Up to 1 hour before scheduled time
• Within 1 Hour: Cannot be cancelled
• Refund: Full WishCoin refund for cancelled greetings

Failed Delivery

If a greeting fails to deliver due to:

• Technical Issues: Automatic full refund to WishCoin wallet
• Invalid Contact Details: No refund (customer error)
• Recipient Blocked Number: No refund (beyond our control)

Failed delivery notifications are sent immediately. Refunds are processed automatically within 1 hour.

For refund requests, complaints, or questions about this policy, please contact us:

What to Include in Your Request:

• Your account email address
• Transaction ID or order number
• Date and time of transaction
• Detailed description of the issue
• Screenshots or photos (if applicable)

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of WishWing after policy updates constitutes acceptance of the new terms.